The information provided below will help answer commonly asked questions our tenants have.
Question: How do I put in a maintenance request (during or after hours?)
Answer: This is easy! Call our 24/7/365 maintenance line 229-223-5514, or by logging into your online portal (If you've forgotten your password, use the "Forgot Password" Feature to reset your password) and chose the option to submit a Work Order or Maintenance Request. We answer all work order requests within 4 to 6 hours of submission. If you are experiencing an emergency you should call the appropriate authorities first before calling us (Floods, shut off your homes water from the main disconnect line or call your water provider to do so for you. Fire, call 911 first, then put in a work order and call our offices to ensure your request was submitted properly and no delays in service).
We pride ourselves in quick work order resolution and quality of service. If your maintenance request is not handeled timely or poorly done, we want to hear about it! We will be sending you a survey after each service request to check up on things. Please fill these out honestly, we are genuinely interested to know how our vendors are doing!
Question: How do I renew my lease?
Answer: Several easy ways this can be done.
- Email us your request to renew your lease any time within the last 60 days of your lease - E-Mail Here!! , indicating your home's address, your name, and state that you would like to renew your lease.
- Respond to our emails and text messages reaching out about your renewal terms (Our text line is 415-675-1758)
- Call our offices and indicate you would like to renew 229-333-0768
- Come by our office and let us know you would like to renew your lease.
Question: I am moving next month, how can I let you guys know I am moving out?
Answer: You must turn in your Intent to Vacate no less than 30 days prior to your lease end date. E-Mail us to request our most current move-out packet!
Question: I need a copy of your intent to vacate form, how can I get that?
Answer: E-mail us here for our most current intent to vacate form
Question: I really want to pass my cleaning inspection on move-out, do you have a cleaning list or anything like that?
Question: How can I add a pet to my lease?
Answer: In most cases, yes. Each home has certain preferences the homeowner has selected and is subject to our agency limit. If you already have 2 pets, then the answer is No. Our agency limit is a two pet policy. And only one of those can be a cat. Our agency policy also excludes certain breeds of dogs. Dog breed restrictions are Doberman, Chow, Pitbull (all types) and Rotwielers. You will be responsible for paying a pet fee. It's always less expensive to report the pet than for one to be found. Found pet fee's can be as high as $500* per pet, per day the violation is found (review your specific lease for specific details)
If none of the above restrictions apply to you, E-Mail us here requesting the pet addition!
(Pet policy does not apply to Service, Therapy, or ESA Animal. Documentation Requirements apply to Service, Therapy, or ESA Animal)
Question: How do I turn in my intent to vacate? And when do I need to turn it in?
Answer: You can turn in your form:
- In Person Monday - Friday 9AM - 4PM at out offices located @ In Touch Properties 3315 B N Valdosta Rd, Valdosta, GA 31602
- You can email your form to us (InTouchPropertiesRent@Gmail.com)
- You can fax it to us @ 229-333-1945
- You can request it a blank copy to fill out here
You must turn in your Intent to Vacate no less than 30 days prior to your lease end date.
When we do an inspection we are looking at any repair needs, general state of the home, and for areas or items of the home in violation of the lease.
Question: How do I go about breaking my lease?
Answer: This isn't the easiest process, but we are here to help!
First, besides an active duty military clause, there are no provisions in our leases permitting you to break your lease early for any reasons. That means this:
(1). Ultimately you are responsible for paying the rent through the end of your lease, unless the home is re-rented after you move-out and before the end of your current lease. The state of Georgia provides that the homeowner is under no compulsion to attempt to re-rent the home during the lease period but we do our best to get it re-rented out from underneath you, if the homeowner does not want to sell the home and once you’ve followed the move-out procedures.
We always plan two weeks of down time for the home to make normal wear and tear repairs or repairs that are as a result of otherwise damages. You will be responsible for rent until the start date of the new lease or the home sells, whichever is sooner.
(2). You are required to leave the utilities on through the end of your lease, unless the home is re-rented or sells after you move-out and before the end of your current lease.
(3) You are required to provide lawn care through the end of your lease, unless the home is re-rented or sells after you move-out and before the end of your current lease.
If you would iike to know more about your rental property specifically (would it go back on the market for rent or would it be sold, for example), please E-Mail the property manager here to find out.
IMPORTANT: You will need to turn in your intent to vacate form and email it to back to us. If you need one, you can request it from here. This will start the process. We will do everything we can to help you get out of your lease (sell the house, or re-rent it), but will require you to pay rent until that is done, along with keeping on utilities and provide lawn care.
Question: Can I renew my lease on a month-to-month basis?
Answer: Sometimes, yes.
You will need to reach out to your property manager with your specific home and request the renewal term you are interested in (You can reach your property manager by phone, 229-333-0768 or by E-Mail. Often if a home is renewed on month-to-month basis the rental rate would be increased by some amount to compensate for the shorter term lease, and in some instances we cannot renew your lease on any terms other than a year.
Question: What happens if I am late with rent?
Answer: Review your specific lease for late payments by logging into your online portal and reviewing your attached lease on the first page or in the documents section. If you've forgotten your password, use the "Forgot Password" Feature to reset your password. Your user name will ALWAYS be the email address you used to sign the lease and/or provided at the you applied.
If you are unsure what email address is associated with your account, text us here and we can tell you: 415-675-1758
Question: Do you have a Military Clause in your lease agreements?
Question: Can I Add a “Roommate(s)”?
Answer: Yes, (if the particular homeowner of your home has approved roommates) ALL parties on the lease are responsible for the payment regardless of tenancy. (i.e., if you have 3 roommates, 2 decide to leave/break lease or can’t pay their portion of rent you are all responsible for the payment of rent in FULL. If there is a dispute, it must be worked out between tenants. If one tenant does not pay, all parties, including guarantors, can be subject to dispossessory & collection actions and additional fees.
If you would like to add a roommate to your home you should call our offices first to seek approval for roommate situations at your home first. Once approved your roommate will need to go online and fill out an application here.
Prospective roommates can apply for ANY home on the website and indicate on the application (or call our offices) and indicate which home they are wishing to join as a roommate. They will need to go through the same approval process you did (What is the approval process?). Make sure they upload an ID and proof of income to their application like you did.
Question: Do I need “Renters Insurance”?
Answer: YES, The homeowners’ insurance will only cover the structure/property itself, not your personal belongings. In Touch Properties REQUIRES you have proof of renters insurance in place for the duration of your lease. Failure to maintain renter insurance may result in fines or eviction.
We should be listed on your policy as the LandLord or Interested 3rd Party as follows:
In Touch Properties
3315 B N Valdosta Rd
Valdosta, GA 31602